The Right Level of Care for Where You Are Right Now

Nope. Everything is month-to-month, and site migration to Concierge Cloud from your current host is included. You can cancel at any time. And if it isn’t working out in the first 30 days, I’ll move your site back wherever you want it and refund it.

I do not require that you host on Concierge Cloud. Most clients choose to do so, but if you would prefer to stay with your existing host, I can usually accommodate. Keep in mind, site performance on Concierge Cloud is almost ALWAYS better. I tailor the infrastructure to my clients, and that’s not something you get on larger web hosts. Not only that, by hosting on Concierge Cloud, I have certain tools at my disposal that allow me to debug and customize your site WAY faster than normal.

Plans are not discounted if you choose not to use the benefits of Concierge Cloud.

If anything goes wrong with the hosting or a plugin update, I handle it as part of your plan. I also don’t charge for emails or answering questions, since that’s kind of the point. When it comes to work unique to your site, that’s when we get into development time. This includes new features, marketing automations, custom coding, content updates, design changes, etc. For membership sites, it also includes that random need for deep research on what happened (i.e. “why didn’t Jane get her password email?”). Development time is handled using Anytime Credits.

Pro and Platinum clients get time included every month. No need for credits. Hours do not carry over. Any hours needed beyond your included allocation can be purchased at your discounted rate.

Most web hosts either don’t offer outgoing email service… or they just do it server-level and your deliverability will suffer immensely. But, membership sites and ecommerce stores need to ensure emails are delivered. Password resets, notifications, welcome emails, lead magnets… even your marketing emails. Plus, when you use FluentCRM (my preferred tool for email marketing), it is critical you have email service with the highest degree of deliverability.

I partner with Postmark for outgoing email. They are the best in the business, but definitely not cheap. Depending on your Concierge plan, you have a certain amount of outgoing email covered per 30-day period. If you go past that, overage charges apply at $15 per 10,000 emails. You can always use your own provider and I will help ensure it is all connected properly, but Postmark is best-in-class when it comes to actually reaching the inboxes of your subscribers.

Yup. You can change your plan at anytime by just asking me, and I will simply change your existing plan. No need to cancel and re-sign. As long as you ask me at least a day or so before your scheduled renewal, I can just upgrade or downgrade your plan easily.

Each Concierge plan is designed for one site at a time. The way the resources dedicated to each site work, each site would need its own plan. You can “stack” Concierge plans. Not all sites need to be on the same plan.

If you have at least one site under management, you will have the option to bring in Unmanaged Sites for a small add-on charge. This is suitable if you have little hobby sites or small sites that don’t need full Concierge service, but you would still like to consolidate your hosting under one bill.

In the event you decide to cancel, it’s pretty easy. If I am hosting your site, I will help migrate it to another host of your choice. If you are using any of our agency licensed plugins, I will deactivate the licenses so you will be responsible for support and updates moving forward. I will never break your site by removing anything. And lastly, I will stop maintaining your site for you and discontinue core services. But, the site is always yours to control… and if you ever cancel I will help you move your site anywhere you would like to take it.

That’s fair. Smart question. I’d ask it, too.

First, your site is monitored 24/7 by automated systems, not by me squinting at my computer screen. Also, every site I manage has a documented profile… where it is hosted, what’s on it, and how to move it. My clients are literally empowered to move their sites out of Concierge without me even knowing it happened. I set things up so that my clients are never locked out.

I built Concierge with the principles of digital sovereignty at the core. Your site is yours. I’m the guy who helps take care of it, but not the guy who holds all the keys. I wouldn’t want that for my own site, so I don’t want it for yours either.

Annual billing: Not officially, no. But, if that’s something that is absolutely required for your bookkeeping, reach out and let me know what you need.

Non-profit discounts: Not at this time, no. You will find that Concierge is already very competitively priced, given the toolset and capabilities provided. Plus, from my perspective, a website is a website.